NEWS UPDATE
Submission: Grievances must be submitted in writing, either through an official email, the online portal on the university website, or a physical submission to the committee’s office.
Confidentiality: All grievances and related communications will be kept confidential to protect the privacy of the complainant and any other involved parties.
Timeliness: The committee will acknowledge receipt of a grievance within 5 working days and initiate an investigation within 10 working days.
Impartiality: The committee will handle all grievances impartially, without any bias or prejudice.
Transparency: The grievance process will be transparent, with regular updates provided to the complainant regarding the status of their grievance.
Documentation: All proceedings and resolutions will be documented and stored securely for future reference.